Policy

Blockvestix (“we,” “us,” “our,” “Platform”) operates a cryptocurrency trading, wallet, staking, and digital asset services platform. Protecting your privacy and the security of your personal data and digital assets is our highest priority. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your information when you visit our website, use our mobile applications, API, or any related services (collectively, the “Services”).

By creating an account, depositing funds, trading cryptocurrencies, staking assets, participating in launchpads, or otherwise using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

This policy is compliant with major international regulations including (but not limited to) GDPR (EU), UK GDPR, CCPA/CPRA (California), LGPD (Brazil), PDPA (Singapore), and applicable AML/CFT and data protection laws in jurisdictions where we operate.

1. Information We Collect

We collect several categories of information to provide, secure, improve, and comply with legal obligations for our cryptocurrency services:

• Account & Identity Data (KYC): Full name, email, phone number, date of birth, nationality, residential address, government-issued ID documents, selfie with ID, proof of address, tax identification number, source of funds/wealth declarations.
• Financial & Transaction Data: Wallet addresses (deposit & withdrawal), transaction hashes, trading pairs, order history, deposit/withdrawal records, fiat payment method details, staking rewards, airdrop/claim history.
• Device & Technical Data: IP address, browser type/version, device type, OS, unique device identifiers, mobile network information, timezone, language preferences.
• Behavioral & Usage Data: Pages visited, time spent, clickstream, trading patterns, referral usage, support ticket interactions, chat logs.
• Blockchain & On-chain Data: Public wallet addresses you connect, on-chain transaction metadata (when linked to your account), ENS/domain names, token holdings (read-only via wallet connection).
• Communication Data: Messages sent via in-app chat, support tickets, emails, social media interactions related to our services.
• Marketing & Preference Data: Newsletter subscriptions, marketing consent status, cookie preferences, survey responses.

Important: We never ask for your private keys, seed phrases, or passwords. Never share them with anyone claiming to represent Blockvestix.

2. How We Use Your Information

• Account creation, identity verification (KYC/AML), and ongoing due diligence
• Processing deposits, withdrawals, trades, staking, lending, and other crypto transactions
• Preventing fraud, money laundering, terrorist financing, market manipulation, and other illicit activities
• Providing customer support, responding to inquiries, and resolving disputes
• Analyzing platform usage to improve features, security, and performance
• Complying with court orders, subpoenas, regulatory requests, and legal obligations
• Sending important service announcements, security alerts, and (with consent) marketing communications

3. Sharing & Disclosure

We do not sell your personal data. We may share information with trusted service providers (e.g. KYC/AML vendors, infrastructure providers) under confidentiality agreements, and with regulators/law enforcement when required by law.

Contact

If you have questions about this policy, contact us at support@blockvestix.com.